Last updated July 28, 2026. This policy applies to purchases made directly from Swing Trade Pros LLC unless a checkout page or written agreement clearly states different terms.
A first-time paid member may request a refund within 72 hours of the first paid charge for STP Premium or STP Elite AI. The request must be sent from the account email to sales@swingtradepros.com and identify the membership. We allow one introductory refund per person, household, payment method, and account, subject to reasonable review for fraud or abuse.
Renewal charges, partial billing periods, add-ons, coaching, one-to-one services, separately priced downloads, and previously refunded or repeat memberships are non-refundable except for a duplicate charge, unauthorized charge, confirmed non-delivery, an express written promise, or where applicable law requires otherwise. A market loss, missed alert, changed trading result, or failure to use the service does not create refund eligibility.
Cancel before the next billing date through the Stripe Billing Portal or by contacting support. Cancellation stops future renewals; it does not automatically refund a past charge. Unless a refund is approved or access is terminated for cause, canceled membership access normally continues through the end of the paid billing period.
An approved refund ends the corresponding paid access when processed. We submit approved refunds to the original payment method. Your bank or card issuer controls posting time, which is commonly 5 to 10 business days after Stripe processes the refund.
The free Nova trial requires no card, has no trial charge to refund, and does not automatically convert into a paid membership. Trial credits, usage limits, and eligibility are not cash value and cannot be refunded or transferred.
Email sales@swingtradepros.com within the applicable window. Include the account email, purchase date, plan, and a short explanation. Do not send full card details. We may request reasonable information to verify the account or transaction. Business correspondence may also be mailed to Swing Trade Pros LLC, 3014 Gates Ct., Morris Plains, NJ 07950, but a mailed refund request must be received within the applicable window. Nothing in this policy limits non-waivable rights under applicable consumer law.